How to Fix QuickBooks Error 15101

🔶 First users must search for QBW32.exe in the Windows Start menu or the Windows File Explorer. The QBW32.exe is located in C:\Program Files\Intuit\QuickBooks.
🔶 In Windows 7, QBW32.exe can be searched this way:
🔶 If QBW32.exe isn’t available in the initial search, users must select the link to More Results in the Windows Search field. Then, in the Next screen, select the Computer icon (A search will be run by Windows in the user’s computer).
🔶 Now, in the search results, users must locate QBW32.exe that has a Type of Application.
🔶 Next, users must right-click on exe, and choose Properties.
🔶 Then, users must select the Digital Signature tab, and make sure that Intuit, Inc. is chosen in the signature list. Next, select Details. Then, in the Digital Signature
🔶 Details window, users must select View Certificate.
🔶 Next, in the Certificate window, users must select Install Certificate.
🔶 Then, users must keep selecting next until Finish is displayed on the screen. Then, users must select Finish. Once this is done, the computer must be restarted and then QuickBooks must be opened.
🔶 Then, users must download the update.

Verifying Internet Explorer settings

🔶 First users must double-click on the time display located in the system tray.
🔶 Next, in the Date and Time Settings window, users must check the current date and time and change both, if required. Next, select Time Zone and select the correct time zone.
🔶 If the computer is connected to a network, users will have to check if the date and time are correct on the server as well.

In IE 11

🔶 Users must go to the Intuit site and then press the Alt key, which will show the menu bar and then select File-> Properties. Then, under Connection, users must find the number that’s before “bit encryption”.
🔶 In case the cipher strength is less than 128 bit, it indicates that IE has been damaged. Therefore, QB Desktop processes that need encryption from IE might throw up errors while functioning.

🔶 Users must select Tools, followed by Internet Options. Then from the General tab, choose Delete. Then, choose Temporary Internet Files, followed by Delete. Users must not choose to delete the cookies.
🔶 Then, from the Connections tab, choose LAN Settings:
🔶 First, the checkbox that’s besides Automatically Detect Settings must be selected. Then, it must be checked that the proxy servers are blank, unless a proxy server is being used. To do this, users might have to consult an IT expert/admin.
🔶 Then, OK must be selected twice.
🔶 Then, users must go three-quarters down the list in the Advanced tab. It must be made sure that SSL 2.0 and SSL 3.0 are selected. If they are, then users must deselect the box beside Check For Publisher’s Certificate.
🔶 Then users must scroll to the bottom of the Advanced tab and ensure that TLS 1.2 isn’t selected. If it is, the checkbox must be deselected.
🔶 Troubleshooting in QuickBooks
🔶 First users must be checked if their QuickBooks subscription is active. Next, the QuickBooks Desktop update must be reset.
🔶 Next, it must be checked if the payroll service key is correct:
🔶 First, select Employees and then My Payroll Service. Next, choose Manage Service Key. Now, select Edit and check if the service key is correct. Then, select Next, followed by Finish. This will produce a payroll update.

NOTE: The service key can be found using the service key retrieval tool.

Then, the computer must be restarted.

Press Ctrl + Alt + Delete to open the Task Manager and then select the Processes tab. Next, find and choose the Qbwebconnector.exe file and then select End Process.

If the above steps don’t work, users can do the following:

🔶 Repair Internet Explorer
🔶 Configure firewall, anti-virus or other third-party programs
🔶 Bypass the router by plugging the internet connection directly to the computer
🔶 Reset the router

🔶 You require opening QuickBooks in a safe mode. In case you are using windows and linked to a high stable internet connection then you can restart the computer in a safe mode setting with networking mode.
🔶 Once chosen the Safe mode with networking option, click on the required Operating system you need to use for a restart process
🔶 Hit on an enter button
🔶 Now choose a login option
🔶 After this click on the System Administrator to give access to all system programs
🔶 Write the administrator credentials
🔶 You need to click on the Yes button when particular to work with a safe mode settings
🔶 Re-download the QuickBooks update
🔶 After this open it
🔶 Restart the system

🔶 Firstly you have to download the QuickBooks Desktop tool hub
🔶 After this install it on the system
🔶 Once done now locate the program problems option
🔶 Choose Quick fix my program
🔶 Now allow the tool execution and wait for few minutes till it finishes
🔶 After this reopen your QuickBooks and start downloading the update
🔶 Next step is to proceed with the installation process of the update
🔶 The next solution is to configure the firewall and anti-virus to make sure that QuickBooks files have outgoing and incoming Internet connectivity. Firewalls that haven’t been configured to allow access to QuickBooks files can lead to QuickBooks error 15101 while downloading updates.