Have been struggling with the QuickBooks Error 15311 for a long time? You need not have to worry anymore as this article will walk you through how to fix QuickBooks error code 15311 with ease. This QuickBooks error is actually a runtime error that might occur during the program installation process or when the computer is started or shut down. This issue can be rather inconvenient for users to deal with; however, following the steps outlined further in this article can assist you in resolving the problem. So, read this article all the way to the conclusion to learn more about the same.
Overview: QuickBooks Error 15311
QuickBooks Error 15311 is a 15XXX series error code that prevents you from getting payroll updates or updating your software. This error code will be accompanied by the following error messages on your screen that says โQuickBooks update cannot be completed successfullyโ or โCannot connect to QuickBooks payrollโ. When the problem occurs, it crashes an active window, preventing the update process from continuing. Several factors can cause such unwanted runtime issues when updating QuickBooks payroll.
What can Trigger QuickBooks Error 15311?
There are a variety of reasons why an error may arise; a few of the most prevalent ones are listed below:
- QuickBooks installation that is incomplete or damaged
- An attack by a virus or malware
- QuickBooks files were accidentally destroyed or corrupted.
- The QuickBooks software’s Windows registry entries are corrupted.
- Files from the downloaded QuickBooks files were corrupted.
- Also, the error can be shown if something is interfering with the software update process.
What Will Happen when QuickBooks Error 15311 Appears?
To resolve this issue, you must first determine when and where QuickBooks update error 15311 occurs. So, here are the signs and symptoms of this issue:
- The active window program crashes due to QuickBooks update error 53111.
- When running the same program, the system frequently crashes with 15311.
- In addition, the QuickBooks error continuously appears on your screen
- Windows is slow and insensitive to mouse and keyboard inputs.
- For a few seconds, the system freezes.
Efficacious Solutions to Remove the QuickBooks Error 15311
You can use any of the solutions listed below to resolve QuickBooks error 15311. Let’s have a look at each strategy one by one:
Total Time: 35 minutes
Download and Install a Digital Signature Certificate
๐น To begin, press the Windows key and then type QBW32.exe into the search box
๐น Click on more results if the file isn’t visible
๐น Additionally, click on the computer icon
๐น Then I found the QBW.exe file in the search results
๐น Then pick properties from the right-click menu for QBW3.exe
๐น After that, go to the digital signature tab and double-check that Intuit Inc. is checked in the list
๐น The following step is to tap on the details
๐น Then, under the digital signature details window, pick View Certificate
๐น Then you’ll see the certificate window, where you may choose to install the certificate
๐น After then, you must keep clicking on the following tab until the finish tab displays
๐น Click the “Finish” button
๐น Finally, restart the computer to allow the modifications to take effect.
๐น Also, see if the error is still present.
Verify the Internet Explorer Settings
You must first make sure that Internet Explorer is configured as your default browser before proceeding with the next steps:
๐น Check the time and date on the system
๐น After that, double-click the Time display option
๐น Correct the date and time only if necessary
๐น The next step is to choose a time zone and double-check that it is correct
๐น The Cipher’s strength must then be checked
๐น After that, go to the official Intuit website
๐น Press the Alt key to bring up the menu bar
๐น Then, from the drop-down menu, right-click on the file and select Properties
๐น Examine the connection number before entering bit encryption
๐น You must now update your settings using the tools before proceeding to the Internet options
๐น Then choose Tools first, followed by Internet options
๐น The following step is to select all temporary files and delete them with the delete key
๐น After that, go to the connections tab and select LAN settings from the drop-down menu.
๐น Then, next to Automatically detect settings, select the checkbox
๐น If you don’t plan on using any of the proxy servers, make sure they’re all blank
๐น On the advanced tab, scroll down to SSL 2.0 and 3.0 and also mark them
๐น Next, check the publisher’s certificate and then uncheck the box next to it
๐น Again, on the advanced tab, scroll to the bottom of the list
๐น Finally, make sure TLS 2.0 is unchecked and you’re ready to go.
Uninstall the QuickBooks Desktop Related Entry
Another option is to remove/uninstall the QuickBooks-related entry from your computer. The steps are as follows:
๐น To use this method, move the pointer down the left side of the screen until the start menu graphic appears
๐น Then, using the right-hand mouse tab, open the start context menu
๐น Select the option for programs and features as well
๐น Then, in the new window, look for the QuickBooks error 15311
๐น When you’re finished, press the QuickBooks related input button
๐น And then select the uninstall/change option from the top menu
๐น To complete the uninstallation of the linked program, you must follow the on-screen prompts.
Run the Reboot.bat File to Re-register QuickBooks Files
If you get QuickBooks error 15311 as a result of corrupted QuickBooks-based registries, you can use the Reboot.bat program to re-register all QuickBooks files, including the faulty ones.
Follow the steps outlined below to accomplish this:
๐น Close your QuickBooks Desktop program first.
๐น Select Properties from the right-click menu of the QuickBooks icon
๐น Go to the QuickBooks installation folder by selecting the Open File Location option
๐น It’s important to make sure that Windows Hidden Files and Folders is turned on
๐น Locate the Reboot.bat file and right-click on it
๐น Then, under Run as Administrator, confirm your administrator credentials
๐น Wait until the Reboot file has completed re-registration of all QuickBooks files
๐น After that, a dark command prompt window will open and close automaticallyย
๐น Finally, try updating the QuickBooks Desktop application again to see whether QuickBooks Error 15311 still exists.
Important: If you are unable to discover the Reboot.bat file for whatever reason, you must first display the Hidden Files and Folders in Windows by following the procedures outlined below.
๐น In the Taskbar’s search box, type Folder and then click Show Hidden Files and Folders
๐น Click Show hidden files, folders, and drives under Advanced Settings
๐น Finally, hit the Ok button.
Try to Resolve QuickBooks Error 15311 Manually
๐น First, make sure your QuickBooks subscription is turned on
๐น Next, update your QuickBooks desktop to the most recent release
๐น Check the Payroll Service key to make sure it’s correct:
๐น Go to Employees and select My Payroll Service from the drop-down menu
๐น After that, select Manage Service Keys from the drop-down menu
๐น Now, click Edit and double-check that the key is right
๐น After that, click on the Next tab and then the Finish tab
๐น Finally, restart your computer.
Summing Up!
Well, after carrying out all the solutions suggested above, youโll be able to resolve the QuickBooks Error 15311 with ease. However, there are times when none of the above ways work, in that case do contact our QuickBooks Customer Helpdesk for assistance. Our Team of Experts will connect you shortly and help you troubleshoot QuickBooks error 15311.
FAQs:
Does Resetting of the QuickBooks Desktop Updates fix QuickBooks Error 15311?
Though, the error happens when you try to download and install the QuickBooks and payroll updates and gives you the โQuickBooks update cannot be completed successfullyโ error message. In that case, you can try resetting your QuickBooks Desktop updates that may help sometimes in resolving the issues. Letโs check out how:
๐น Go to the Help menu in QuickBooks Desktop
๐น Select Update QuickBooks from the drop-down menu
๐น Mark the Reset the Updates checkbox on the Update Now tab
๐น Now, click Get Updates to download the application’s updates once again
๐น Close and reopen QuickBooks when you’ve finished installing the updates
๐น Finally, return to the Update QuickBooks box and select the option to Install Now.ย
How do I Check Whether I am Entering the Correct Payroll Service Key or Not?
If you enter an erroneous service key for your subscription, you might not be able to install the payroll updates, resulting in QuickBooks Error 15311. As a result, double-check that you’re using the proper payroll service key. ๐น Follow the steps outlined below to do so:
๐น Navigate to the Employees menu in the QuickBooks program
๐น Select My Payroll Service and then Manage Service Keys from the drop-down menu
๐น Then, go to Edit and double-check the key
๐น After that, select Next, then Finish
๐น Finally, restart your computer and attempt again to download the updates.
Can we Remove the QuickBooks Error 15311 from my Screen by Reinstalling QuickBooks in Windows Safe Mode?
When you run Windows in Safe Mode, all other programs that could interfere with the QuickBooks update are blocked; this can help you avoid error 15311 while updating QuickBooks.
๐น Uninstall QuickBooks from the Uninstall a Program box once Windows is in Safe Mode, and then download the application again from the QuickBooks Product Download Page.
๐น Run the installation file from your computer downloads folder and follow the steps to complete the installation.
๐น Attempt to download and install the payroll updates one again.