Many users often face the issue of QuickBooks crashes while sending forms. Since QuickBooks is accounting software it is used for creating and up keeping of invoices, account statements and such financial documents and often such crashes cause serious problems for the users.

The crashing for QuickBooks while sending forms is also termed as Com Error crashes. This article will give a few methods and steps to resolve the issue.

It is recommended that all the methods are used and the steps are followed to resolve the issue, if one method does not work, go to the next method and follow its steps, unless the error is rectified.

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Causes of QuickBooks Crashes While Sending Forms

There are various causes due to which QuickBooks crashes while sending forms. Get those reasons below:

Incorrect Installation of QuickBooks desktop
QuickBooks desktop is missing some file
Malware and computer viruses may cause this error.
Failed Synchronization between Os and other components
The error may occur due to damaged window components and MS office.

When you will get this Error

It may occur while emailing an invoice
Get Error while opening an invoice
while sending forms
Which attaching document, invoice, or form
When saving document
when open check register
when open QuickBooks report

Method 1 : Update your outlook to the latest release

Make sure that you are using the latest release of Outlook. If you are not using the updated version, then update now.

Open Outlook
Select the “File” tab
Navigate to “Office Account”
Click on the “Update “option
Select the “Update Now” button

Method 2: Make Outlook default mail application

Go to the Start menu of the Windows
Find the Control Panel, click on it
Next, go to Default Program and click on it
Go to ‘Set Your Default Program’ and click on it
A list will appear, from that list select MS Outlook’ and then choose it as the default.
Click the OK button
Open QuickBooks and try sending the form again. If it does not work go to the next method

Method 3: To Microsoft Account Add another Email Account

Go to MS Outlook and choose File Menu
From there choose Add Account and click on it.
Start to set it up by first entering the email address that you wish to add.
Next, choose Connect
The correct server will be detected by Outlook automatically. As a user, you have to wait for it identifies the server settings and then selects and click on Connect
Next, you should key in the password for the email address and then select OK
To complete the setting up of the email account enter OK

Note: You might face the issue with Gmail when adding it to the Outlook. You might get the message ‘app that doesn’t meet modern security standards’ and a mail stating an app had tried to sign in to your Gmail account.

A mail from Google will be sent to you with a link, click on that link and a page will open which will have the following message ‘Allow less secure apps’. Click on the button and switch it on. Then try and add the Gmail account to outlook.

Also in the case of QuickBooks is unable to detect Outlook then to check it go to Edit>Preferences>Send Forms>. Also, you might have to repair QuickBooks and restart it or create a new user profile for Windows.

Method 4: Update QuickBooks to the latest release

Close you QuickBooks desktop
Run Quickbooks as Administrator, click on Run as Administrator
Go to the help menu click on Update Quickbooks Desktop
go to the options tab and select Mark All option and click on the Save icon
Now go to “Update Now” and Reset Update checkbox
At last, download the update and install it.

Method 5: Mail Settings Toggled

Go to the Start menu of the Windows
Find the Control Panel, click on it
Select Mail
From there select Microsoft Outlook
From the Mail Setup Window select Show Profile
If the default mail program is Outlook you can skip the previous two steps
In case the profile radio button is selected already for Always then select the prompt for the profile that you want to use and then choose Apply
Always use this profile to toggle the selection back and apply it
At the end select and click on OK

Method 6: Make a new Outlook email profile

Close Microsoft Outlook completely.
Go to the Start menu of the Windows
Find the Control Panel, click on it
Select Mail
Go to Show Profile and select it
Next click on the Add button
Under the Profile Name, type the name of the profile that you want and then click on OK
Now instruction will appear on the screen to set up an email account.
Add the email account and follow the instructions
Next click on Always select this profile from the drop-down list.
Select the newly created profile
Now on Apply then click on OK

This will not make your existing Outlook profile redundant neither will it be removed.

Method 7: Repair Office & Windows Update for Run

There might be issues with the Microsoft Office, so if there is a problem with Excel or Word, close and restart them. It might solve the issue.
If restarting does not resolve the problem you will have to repair Microsoft Office.
Also, ensure that the Windows is updated if not to update the Windows.

Method 8: Compatibility Mode of QuickBooks

On the desktop click on QuickBooks and select the option compatibility mode
Select and check the box from the Compatibility Mode section, run the program to run in compatibility mode
Select Windows 7 from the drop-down list
Check the run this program as administrator
Click on Apply and then OK.

In case these methods do not resolve the issue, please contact our QuickBooks POS Expert . Our QuickBooks helpdesk is full of knowledgeable and experienced professionals. Talk to them by live chat.