Fix QuickBooks Error 12002: During Downloading Latest Updates

Encountering QuickBooks error 12002 seems to be daunting as it could block the entire payroll process. It is a payroll update error that often occurs when the user attempts to install the payroll updates. When the user attempts to resolve the error code 12002, QuickBooks prompts them to apply the most recent payroll updates. Several factors could lead to this failure, including faulty Internet Explorer settings and firewall configuration. To fix the problem, Intuit® recommends checking the Internet Explorer settings. However, this isn’t the only option; further down in this post, you’ll find all of the other troubleshooting steps for QuickBooks error 12002. Before attempting to resolve the error, it is important to understand the causes, as this will aid in finding correct remedies.

What Exactly is QuickBooks Error 12002?

When the QuickBooks software is unable to use the internet connection, QuickBooks payroll error 12002 appears with an error message stating “Error 12002: A network timeout that is preventing QuickBooks from accessing the server”. This error can occur as a result of a sluggish internet connection or a network timeout. This error code also shows when QuickBooks payroll users attempt to upgrade the software. This problem appears in the QuickBooks Update Error window and occasionally in the QuickBooks Update Error window as you see in the below screenshot.

Possible Factors that Could Provokes to QuickBooks Error 12002

The occurrence of QuickBooks error code 12002 can be caused by a variety of factors, some of which are listed below:

• The default browser isn’t Internet Explorer.
• Because of a network timeout, QuickBooks cannot connect to the server.
• The connection is being disrupted by the internet security or firewall.
• The Quickbooks error 12002 is also caused by an incorrect SSL setting.
• One of the possible causes of QuickBooks error 12002 is a bad internet connection.

Prerequisites Steps must be Performed before Troubleshooting

We recommend that you complete the following procedures before moving to the fixing methods:

Create a Company File Backup

• Initially, open QuickBooks on your computer
• Then select Backup company file from the File menu.
• Now, Make a backup of your data locally
• Follow the on-screen instructions to create a company file backup after the local backup is successfully created.

Update your QuickBooks Desktop

• First, move to the QuickBooks Help menu 
• And then choose the Update QuickBooks option
• Then select Update Now from the drop-down menu
• Choose Wait for the Get Updates
• It will sync with the server and display all available updates after a few seconds
• To apply all of the updates, click on the “Update Now” button.

Different Methods to Fix QuickBooks Error 12002

After you’ve completed the procedures above, look into the following methods for troubleshooting QuickBooks update error code 12002:

Verify the Internet Connection

• Go to the Help menu and then Internet Connection Setup
• Then, select “Use my computer’s internet connection settings to establish a connection when this application accesses the Internet”
• Now, again update it
  • QuickBooks 2008 and later versions: Select the Help menu then click on the Update QuickBooks >>> Update the Now tab
  • For QuickBooks 2006 and earlier: Select the File menu then click on the Update QuickBooks >>>Update Now.

Verify the Internet Explorer Settings

• To start with closing QuickBooks and launching the Internet Explorer
• Next, go to the Tools followed by selecting Internet Options
• Then go to Security Settings and make sure that the security setting is set to Medium High
• Now, select the Content tab by clicking on the Globe icon
• Make sure that the Content Advisor button is turned on/enable
• After that, go to the Connection tab and then complete the instructions listed below:
  • Select the “Never use a dial-up connection”
  • Make sure you choose the correct ISP before pressing the Ok button
  • After that, you must select the LAN setting option
  • Check to see if the box to automatically detect settings is checked
  • Also, see if the Use a Proxy Server option is turned off/enabled
  • Uncheck the option if you come across port 80
  • When you’re finished, click the “Ok” button
• You must now select the Advanced Tab:
  • Select the option to Restore Advanced Settings
  • After that, look for the options like Use TLS 1.0, Use TLS 1.1, and Use TLS 1.2
  • Make sure Use TLS 1.0 is enabled and the other two options are disabled or unchecked
• Close the Internet Option after done with that and then click the Ok button
• Now, close the Internet Explorer and reboot your computer
• At last, you’ll need to reopen QuickBooks and update it.

If the above steps don’t work out then you’ll need to proceed to the next methods.

Setup an Appropriate Internet Connection

• To begin, open QuickBooks and then go to Help menu
• Next, check the Internet Connection Setup option
• After that, select the Set Up Internet Connection.
• Now, click “Next” followed by clicking the “Finish” button
• Finally, update the application and verify that the error has been addressed.

Update your Chrome Browser

The chrome browser can also be updated. If your Chrome browser is outdated, you might encounter the error code 12002. In order to update the browser, follow the procedures below:

• To begin, launch Chrome on your computer
• Then, in the top right corner, click the More option
• Then select “Update Google Chrome” from the drop-down menu
• To update the browser, wait a few seconds
• You must click Relaunch after the operation is completed.

Note: If you can’t find the Update option, it’s because you’re using Chrome’s most recent version.

Reset Updates Settings in Internet Options

If the instructions above don’t work, go to the internet options and reset the update settings. This procedure includes the following steps:

• To begin, go to the Update Now tab and click on it
• Select the Reset Update Checkbox after done with the above
• If the updates don’t work, try the instructions below:
  • To begin, select Advanced Settings from the drop-down menu
  • Then look for the options to use TLS 1.0, TLS 1.1, and TLS 1.2
  • Make sure Use TLS 1.0 is enabled and that the other two options are disabled/unchecked.

Update your QuickBooks Desktop

• You can try to resolve error code 12002 by updating QuickBooks.
• In the very first step, get help and choose an internet connection setup
• When this application connects to the internet, it will use my system’s internet connection settings
• Additionally, press the next button
• Follow the procedures below to update QuickBooks once again:
  • The file tab must be selected first, followed by the update tab
  • In QuickBooks 2006 and prior versions, pick the Update Now tab
  • After that, select the file and update tab
  • For QuickBooks 2008 and later versions, also pick the Update Now tab.

Install/Uninstall QuickBooks Desktop in a Selective Startup Mode

We hope you’ve already made a backup of your information. Keep your QuickBooks Desktop license and product information on hand before beginning the tasks outlined below.

Step 1: Start your system in a selective startup mode

Switch to Selective startup mode to prevent all other applications from interfering with the repair procedure. If you are not comfortable or confident in carrying out the instructions as outlined at any point before or during the process, please contact a Windows specialist

• To open the Run command box on the bottom left of your computer screen, press the Windows and R keys on your keyboard
• Select the “Ok” button after typing msconfig
• Then select Selective startup and Load system services from the General menu
• Select “Hide all Microsoft Services” after clicking the Services tab
• Select Disable all option
• Uncheck the option labeled Hide all Microsoft services
• Select “Ok” after double-checking that the Windows Installer checkbox is selected from the list of services
• On the System Configuration window, click “Restart”.

Step 2: Uninstall or Install the QuickBooks Desktop

After your computer starts, perform a clean install of QuickBooks Desktop. In this process, there are 3 steps involved that a user needs to accomplish it including:

• Uninstalling QuickBooks Desktop
• Using QuickBooks Clean Install Tool for Windows
• Re-installing QuickBooks in the System

Step 3: Switch Back to the Normal Startup Mode

• Restore your machine to its original configuration once you’ve uninstalled and installed QuickBooks
• To open the Run command box on the bottom left of your computer screen, press the Windows and R keys on your keyboard
• Select the “Ok” button after typing msconfig
• If it isn’t already chosen, go to the General tab and click Normal startup.
• Now, select the “Ok” button
• On the System Configuration window, click “Restart”.

Winding Up!

Hopefully, the steps outlined in this post will assist you in resolving QuickBooks error 12002. If the error does not resolve for any reasons or you do not feel comfortable following the troubleshooting procedures, you may contact our QuickBooks Helpdesk Team and one of our qualified specialists can address the issue for you.

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